What do I do if my UB Card breaks?

Your UB Card is flexible and tough, but sometimes they do break. If your card is getting worn you can bring it to the card office and they may choose to replace it for free as long as they believe the wear to be from normal use. Altered cards will not be replaced for free, do not put holes in or alter your card in any way. The Card Office sells convenient cardholders if you wish to have your card on your key chain. In any case, it is important that you bring your card, or pieces of your card, to the card office. Without your original card you will be charged the lost card fee.